Frequently Asked Questions
Everything you need to know about our ethically sourced jewelry.
Are your diamonds ethically sourced?
Yes, all our diamonds are sourced through providers that adhere to the Kimberley Process, ensuring every stone is conflict-free and ethically mined.
What is your return policy?
We offer a 30-day money-back guarantee on all standard items. Products must be in their original, unworn condition with all certification tags attached.
Do you provide jewelry appraisals or certificates?
Every purchase includes a Certificate of Authenticity and, for qualifying stones, a grading report from independent labs like GIA or IGI.
How long does shipping take?
Orders are typically processed within 2-3 business days. Standard shipping takes 5-7 business days, while expedited options are available at checkout.
Can I customize a ring or piece of jewelry?
Absolutely. We offer bespoke design services. Please contact our concierge team to begin the process of creating your unique, custom piece.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible financing options through Affirm to help make your purchase more manageable.